Delivery
Delivery – Sydney Orders
All of our Sydney deliveries are completed by third party removalists.
Delivery schedules are based on the removalist’s schedule. Our sales team can provide you with more information, and this information may be available during the online order process. Contact us if you have any questions.
If you would like a specific delivery time, please speak to our team and we can organise a personalised White Glove Delivery, in which you can specify a requested day and time. This incurs additional charges as it is charged at an hourly service.
Our standard delivery service, which covers most items in our range, will be delivered by experienced furniture removalists to your designated delivery address.
Our Sydney deliveries are street level, ground floor, easy access. If you have and other requirements, please let us know, as there may be an additional charge. Further details below.
Once a delivery is booked with our reliable third-party transport company, they will deliver your order during business hours. You will be notified on the morning of your delivery with a four-hour window.
Outside of Sydney? – Click here for more information.
Outside of Sydney?
Want delivery outside of Sydney? – Click here for more information.
How much does delivery cost?
The cost of your delivery depends on a number of factors including the area you live. If we deliver to your area we will provide a delivery cost upfront during the order process or in-store.
Alternatively you can contact our team by phone, email or our use our contact form and they will be more than happy to assist.
Outside of Sydney? – Click here for more information.
When will my order be delivered?
Once your order is ready for dispatch, you will be contacted by our team to arrange a delivery date.
When your order can be delivered depends on stock availability and when deliveries are made in your area. We provide a delivery estimate during order process. However, we will contact you to organise a delivery date once your order is ready.
Items that are in stock should be available for dispatch within 14 days of cleared payment. Our team will be in contact when items have been unpacked, checked and quality assured and ready for dispatch.
Our reliable third-party transport company will deliver your order during business hours and you will be notified on the morning of your delivery with a four-hour window.
Once we have confirmed a delivery day with you, the removalist will contact you on the morning of delivery. You will be given a 4 hour delivery window to be home to accept your order. This is based on when the delivery truck is due to be in your area on that day.
Do you deliver internationally?
We are only able to deliver to addresses in Australia within our delivery service areas.
Assembly Charges
Some items may require assembly. Assembly charges vary by product. Information will be provided by our team when sending you an invoice.
Inspections before delivery. Yes! We welcome it.
We welcome all our customers to visit our warehouse and inspect their items before pickup or delivery. We have been offering this to our customers for over 40 years.
Buying furniture is an experience and a journey, and we enjoy seeing customers through to the end.
We just ask you let us know at least a couple of days before coming in so that items can be ready in the loading dock for your inspection.
Information you need to know about deliveries we arrange for you.
Deliveries we organise are street level, ground floor, easy access. If you have and other requirements, please let us know, as there may be an additional charge.
If a customer cannot accept delivery (e.g. is not home, delivery constraints) when the removalists arrive, or items do not fit into customer’s premises, and only with the consent of Canalside Interiors, we may agree to accept the return of the item, the cost of return will be charged to the customer.
Please note that cost of return might be more than the original delivery cost charged as Canalside often subsidises delivery costs, and time charges may added by removalists. There may also be extra charges if return to Canalside is outside of business hours.
It is the customer’s responsibility to level out (uneven floor) furniture after delivery.
If delivery personnel/removalist determine goods cannot be safely delivered into customer’s premises, goods may be left at ground level or outside.
Removalists always need to be aware of OH&S issues. (e.g. cannot lift furniture above stair railings or remove shoes.)
It is the customers’ responsibility to ensure goods purchased can fit into their premises.
Please note removalists will not move or handle your existing furniture or electrical goods. They also do not level out furniture on your floors or attach items to walls.
Customers are responsible to provide protection for floors or carpet from damage or staining from furniture (e.g. place felt on furniture feet, or pieces of cloth under the legs or casters of furniture.)
Before delivery, you may be asked to complete an online delivery form asking to confirm details or for further information.
Inspections on delivery.
We require our customers to closely inspect items before they pickup or receive a delivery.
The delivery team will ask you to sign that the items have been received in good order.
What happens if I am not home when my delivery arrives?
If delivery cannot be made at the arranged time, additional delivery fees will apply for a second delivery. This includes cost of the original delivery, the returning of item to our warehouse, and cost of redelivering. Please note that goods are not able to be left without a signature.
How long to I have to organise delivery?
Once we let you know your order is ready for dispatch, we give our customers 14 days to make arrangements. We understand sometimes circumstances are beyond your control, please contact our team if you will not be able to collect or have your order delivered within 14 days.
If we cannot dispatch your order within 14 days, we may need to cancel your order as we cannot store furniture that has been sold for very long. Due to the cost involved with storage, we cannot hold items unless arranged before an order is placed. We do not provide refund for non-dispatched orders.
Don’t worry, you don’t lose your payments. We will provide you with a store credit, which you can use in our store or to reorder the item if it is still in stock. This cancellation and reallocation of stock is completed automatically in our system, so you may not be informed of this. Store credits are valid for one year from the date of invoice.
This does not apply to custom or customised orders.