Do you have a showroom?
We understand that many customers want to see, view, touch and feel a product before committing. As our main business is direct to trade customers, we do not have a showroom however our items can readily be viewed at one of our re-seller partners (without prior appointment) or at our warehouse by prior appointment. Feel free to contact us for more information or to arrange a viewing.
How can I contact you?
The best way to reach us is by emailing [email protected]
You can also reach us by phone: (02) 9136 0277
When will my order be available?
We endeavour to have your order ready for dispatch as soon as possible.
In stock items are normally dispatched within approx. 7-14 days. If you have any questions, please contact our team to discuss dispatch times.
Pre-Orders are based on approximate arrival dates. Once notified of arrival, items are normally dispatched within approx. 7-14 days. Please allow for unforeseen delays.
Item/s must be dispatched within 14 days of availability (or as otherwise noted on the invoice) to avoid storage fees.
What happens if the item I ordered is not available?
Items that are available on pre-order are usually clearly marked on the product page.
On the rare occasion that an item marked as ‘in stock’ becomes unavailable (ie sells out before we get a chance to update our website), then as soon as possible, you will be advised of the next available stock and given the option to pre-order the item or be refunded.
Do you deliver?
Yes. Delivery is available within Sydney (some areas not included) via third party carriers. We deliver twice a week.
Standard delivery charges are calculated upon check out and include ground floor/easy access/no stairs deliveries. Assembly is not included with our standard delivery service. A quotation can be obtained for any non-standard deliveries.
Alternatively, if you live in an area we do not service you can contact our team by email or use our contact form and we will be more than happy to assist.
Can I Pick Up?
Yes. Pick up is available from our Alexandria warehouse upon prior arrangement.
Located Outside of Sydney or in an area we do not service?
We dispatch interstate daily.
If you are located outside of Sydney and/or live in an area that we do not service, we can assist in obtaining freight quotes from professional third-party furniture carriers for you to nominate, book and pay directly the carrier of your choice.
Please contact our team by email or use the contact form on our website and we will be more than happy to assist.
Inspections prior to dispatch? Yes! We welcome it.
We welcome all of our customers to view their items prior to dispatch, by prior appointment. This is an additional service we offer to ensure you are satisfied with the items allocated to you.
If you are located outside of Sydney and/or live in an area that we do not service, we can normally assist by providing you with some quality control images, for your peace of mind.
Do you deliver internationally?
No. We are only able to deliver to addresses in Australia within our delivery service areas.
Where are your products manufactured?
We source products from all over the world, using our great relationships with overseas and local supply partners.
With our decades long industry experience, we have built strong relationships work with the very best factories, ensuring we import great quality hand-crafted furniture at the best possible prices.
Pricing and product Availability
We try our best to make sure all pricing and product information is correct, but we are human, and if we do make any mistakes, we reserve the right to correct them. We apologise in advance for any inconvenience this may cause.
How do I place an order?
You can place an order online by placing your items in the basket and check out. You will then receive a confirmation email with further details.
We will be in touch normally within 2 business days via email to advise on the status of your order.
Alternately, if you would like to speak to our team, give us a call or send us an email with your order, and our team will send you an invoice.
Which payment methods do you accept?
You can pay us via Direct Bank transfer, PayID or Credit Card (Visa, MasterCard). For your safety, we may perform/request additional payment security checks and/or nominate a payment method.
Cleared full payment is required prior to dispatch.
Do you accept Lay-Bys or other Finance options?
Please contact us if you would like to pay by instalments. Our team will be happy to look into this for you. We do not presently offer finance options.
Do you accept Returns or Cancellations?
Please choose carefully as we do not accept cancellations or returns for change of mind/circumstance, for an item not fitting into your home, or if you have make a wrong selection. If we do make an exception (at our discretion), fees apply.
For more information, please view our Terms & Conditions.
What is your Warranty policy?
We offer a one year structural warranty against core defects in production or materials. This does not include general ‘wear and tear’ or variable imperfections. Exclusions apply.
In the event of a warranty claim, it is your responsibility to return the component or item back to us for assessment and/or remedy, at your cost.
For pick-ups, all shipping charges (both directions) or associated costs, including any warranty/fault claims, must be organised by you, at your cost. If you do not agree, please do not proceed with order;
For more information, please view our Terms & Conditions
Do you offer a Trade Program?
Yes. Please get in touch for more information.
Any other questions?
Please feel free to get in touch with us on [email protected] or give us a call.