We dispatch multiple deliveries across Australia daily, but Thomas and Hurley does not service all locations and does not organise delivery outside its service areas.

What does this mean?

If you are purchasing from a location outside of our service areas, you will need to arrange for Pick up. We can assist in obtaining freight quotes from professional third-party carriers for you to nominate, book, and pay directly.

Thomas and Hurley is a brick-and-mortar furniture store based in Sydney. Whilst most stores similarly offer a back-to-base warranty only, we prioritise transparency by clearly informing customers of our terms and conditions upfront, before making their purchase. Because of your location, we cannot offer the high level of in-store personalised consultation and aftersales service that we strive to provide for our entire range. Rest assured, items are quality controlled and photographed before dispatch and have a 12-month warranty, but in the unlikely chance an issue occurs, we cannot come to your home (akin to organising a tradesperson from Sydney to fix something in your home), so items would need to be returned to our Sydney warehouse at your cost.

This is stated in our terms and condition  

By proceeding with your order therefore, you understand that Thomas & Hurley does not service your location and as per Thomas and Hurley’s pricing structure:

• You understand that your purchase comes with Consumer Guarantees that cannot be excluded under the Australian Consumer Law, but as you are in a location outside of our service areas, before proceeding with your order, you understand and agree that any support/warranty/fault claims/damage, will be handled on a 'back-to-base' basis (back to our Alexandria warehouse), at your shipping cost.
  
  
• This also includes if you feel that an item does not meet your expectations, does not fit, and for any service/warranty/faults/concerns (including damage during transit - the responsibility for insuring goods during transit lies with the customer). All shipping costs will be paid by you (customer - all directions). Once items are collected, they are accepted as received in good order/condition.
  
  
• Please confirm dates, times and policies with carrier directly prior to booking with them.
  
  
• You are always welcome and encouraged to visit Thomas and Hurley to view your purchased item/s before dispatch by prior arrangement. This is an additional service that Thomas and Hurley offers all customers as part of their personalised service.

Thomas and Hurley is happy to provide you with additional photos of item/s allocated to you (upon request and where possible) but you understand the limitation of how much photographs can interpret finish, ‘distressing,’ texture, and most importantly colour. All items are quality controlled prior to dispatch to ensure they are of acceptable quality and are of similar quality/finish/colour to the items on display in our showroom. As products are individually handcrafted, variations can exist between each item and may vary slightly from photographs. You understand that there is always colour variation with photos, lighting, cameras, and device screens.